Noticeboard

 CORONAVIRUS

If you develop symptoms of cough or fever please do not attend the surgery.

Northern Ireland now has full access to the NHS Helpline, telephone number 111.

For up to date information regarding Coronavirus please click on www.publichealth.hscni.net

To help reduce the potential spread of infection, we are advising ALL patients to phone before coming to the surgery.   When you ring us, the receptionist will ask you some questions to determine your condition.  Some of the questions may include if you have a temperature or cough.  These questions help us to determine the best action to take but also helps protect our staff and other vulnerable patients. 

If you have an urgent medical condition please telephone the surgery and a GP will ring you back.

If you require an acute or a repeat prescription please order using the link below, or by emailing reception.z00457@gp.hscni.net or by ringing our prescription line on 02838326444.

Wynne Hill Surgery Video Consultation

Our pilot scheme has been successful and is now available to all patients with high temperature and/or new continuous cough who have an existing health condition, problems with their immune system or very serious symptoms as per Public Health guidance.  Please not this is at the discretion of the GP.

Download how our video consultations will work

Further information on how to connect to your video consultation with your GP can be found at https://www.accurx.com under "Information for Patients"

GPs at Wynne Hill Surgery are committed to providing care throughout the current coronavirus threat.   From 12 March 2020 you will be unable to book routine appointments.   We apologise for the inconvenience this may cause but these measures have been put in place for your safety.

Gps will not be issuing sick lines or letters for employers in regards to absences due to Covid-19.  An isolation note is all that is required and this can be found at:

https://111.nhs.uk/isolation-note

Out of Hours
If you need a doctor urgently after normal working hours please telephone 02838399201.  A receptionist will take your details and the doctor will then phone you back to arrange an appointment.

Home Visits
This is available to patients who are too ill to travel to the surgery.  Please phone the surgery before 11am and give us as much information as possible to the receptionist regarding your problem

Appointments
To make an appointment contact the surgery during working hours.  Emergency medical problems will always be seen.  If you need to cancel your appointment please let us know by emailing Reception.Z00457@gp.hscni.net

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.
As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.


 
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