Our telephone lines are busier than normal due to increased telephone demand. If you have a genuine medical emergency please press 1 and your call will be answered immediately. Your patience and kindness is very much appreciated as we may be working with reduced staff levels during these unprecedented times and waiting times will increase.
If you develop symptoms of cough or fever please do not attend the surgery.
Northern Ireland now has full access to the NHS Helpline, telephone number 111.
For up to date information regarding Coronavirus please click on www.publichealth.hscni.net
To help reduce the potential spread of infection, we are advising ALL patients to phone before coming to the surgery. When you ring us, the receptionist will ask you some questions to determine your condition. Some of the questions may include if you have a temperature or cough. These questions help us to determine the best action to take but also helps protect our staff and other vulnerable patients.
If you have an urgent medical condition please telephone the surgery and a GP will ring you back.
As of 18/03/21 the Practice will operate our main telephone line for appointments and test results only. Prescription requests made to this number will be declined and redirected to one of the following:
Clicking the link through this website
Dialling our 24hr Answerphone Service 02838326444 and leaving a message
Placing a hand written note or by ticking the right side of the prescription and leaving it in the black box located at the front doors
Wynne Hill Surgery Video Consultation
Our pilot scheme has been successful and is now available to all patients with high temperature and/or new continuous cough who have an existing health condition, problems with their immune system or very serious symptoms as per Public Health guidance. Please not this is at the discretion of the GP.
Download how our video consultations will work
Further information on how to connect to your video consultation with your GP can be found at https://www.accurx.com under "Information for Patients"
GPs at Wynne Hill Surgery are committed to providing care throughout the current coronavirus threat. From 12 March 2020 you will be unable to book routine appointments. We apologise for the inconvenience this may cause but these measures have been put in place for your safety.
Gps will not be issuing sick lines or letters for employers in regards to absences due to Covid-19. An isolation note is all that is required and this can be found at:
Out of Hours
If you need a doctor urgently after normal working hours please telephone 02838399201. A receptionist will take your details and the doctor will then phone you back to arrange an appointment.
This is available to patients who are too ill to travel to the surgery. Please phone the surgery before 11am and give us as much information as possible to the receptionist regarding your problem